Wednesday, November 10, 2010

The Amazon.com Fail

This is just a quick note about the upset going on right now over Amazon.com's decision to sell a download for the Kindle that is truth a guide for ped*philes.

The details can be found all over facebook and twitter and I am sure in a million other spots. I am not comfortable linking the actual book link to this post...just because.
Just search #amazonfail on twitter or check out my facebook to find  the article that can get you there.
Trust me, you do not want to get there.

I wrote an email to amazon.com's customer service and this is the response I got. Now, in their defense...they responded. Unfortunately, the email is just enough blahblahblah to cover their asses.

It does not change that they are making available a piece of crap that encourages pedophilia.
For download.
For $4.79

Claim that you are against censorship all you like amazon.com customer service ( aka legal department???).
So am I. So should everyone be.
We all know what happens when censorship is allowed to take hold.

Making decisions that keep children, potential victims safe, is a moral choice.
And one that amazon.com and kindle and any other large retailer making available this "work" needs to reconsider.
Let this author fund his own publishing, his own distribution.

I have used amazon.com for years to buy gifts for children.
Not any more.

I have a kindle.
Love it.
My children use it to read books.
Guess what Kindle?
Not anymore.

I know victims of sexual abuse.
This book encourages the animals that ruined their lives.

And I choose NOT to support you as a retailer any more because not only do I find this "work"...objectionable as you termed it...

I find you objectionable.

Here is the response I received this afternoon. You decide if it is adequate. It may be legal, but is it right?

And hell, no, it is not customer-centric if you do not listen to your customers.



Hello,

As a retailer, our goal is to provide customers with the broadest selection possible so they can find, discover, and buy any item they might be seeking. That selection includes some items which many people may find objectionable. Therefore, the items offered on our website represent a wide spectrum of opinions on a variety of topics.

Let me assure you that Amazon.com does not support or promote hatred or criminal acts; we do support the right of every individual to make their own purchasing decisions.

Amazon.com believes it is censorship not to sell certain titles because we believe their message is objectionable. Therefore, we'll continue to make controversial works available in the United States and everywhere else, except where they're prohibited by law. We also allow readers, authors, and publishers to express their views freely about these titles and other products we offer on our website. However, Amazon.com doesn't endorse opinions expressed by individual authors, musical artists, or filmmakers.

We value all feedback from our customers, and I thank you again for taking the time to send us your comments about this issue. Although we won't be able to comment further on this topic, we hope you'll allow us to continue to serve you.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A2NYWX3TANG5ST&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey?p=A2NYWX3TANG5ST&k=hn



Best regards,

Gopi.V
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

5 comments:

Sasha said...

It is not just 'objectionable', it is also illegal. It's a guide to doing something illegal. Is that legal?

To my mind, the legality is only secondary of course, but you would think it would matter here.

Check out the reply I got (posted to my blog) - they apologize for not being able to sell it to me!!

Jennifer said...

Oh trust me, Amazon customer service is useless. They use a bunch of form letters to answer emails. I don't even know if you can speak to a real person!

JackiYo said...

Contacting the advertisers that are unknowingly running alongside this book may get some more response from Amazon and Kindle..

I'm sure Johnson and Johnson does not want to be appearing next to a "guide" such as this, but they are.

Sarah said...

It looks like they pulled the book.
Thanks the stars for small favors.

clmschief said...

I am outraged that Amazon has the nerve to even hint that they are buidling "Earth's Most Customer-Centric Company"..??? Are you kidding me? I have not been able to get a clear or coherent answer from their customer service reps. despite 5 phone calls and one "live chat" which was just bizarre. I'm an English major so I guarantee you no problems communicating on my end. I'm all for other countries profiting from globalization but must it be at the cost of frustration and lost time from their customers? I don't think this is right. I hate you Amazon and making that declaration makes me just a little sad. :(